FAQ
Frequently Asked Questions
Have questions? We've got answers! If you can't find what you're looking for, feel free to contact us at support@soliox.store.
🙩 Orders
Q: How do I place an order?
A: Simply browse our website, add your favorite shoes to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details, and you're done!
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, so changes or cancellations may not always be possible. Please contact us at support@soliox.store as soon as possible and we will do our best to help.
Q: How will I know my order was placed successfully?
A: You will receive an order confirmation email within 24 hours of placing your order. Please check your spam folder if you don't see it.
🚚 Shipping
Q: Do you offer free shipping?
A: Yes! We offer FREE shipping on all orders within the United States.
Q: How long does shipping take?
A: Orders are processed within 1–2 business days. Estimated delivery time is 7–13 business days, so the total estimated delivery time is 8–15 business days.
Q: Will I receive a tracking number?
A: Yes! Once your order has been shipped, you will receive a confirmation email with your tracking number.
Q: Do you ship internationally?
A: At this time, we only ship within the United States.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of the delivery date, provided the item is unworn, unused, and in its original packaging. Please visit our Return & Refund Policy page for full details.
Q: How do I start a return?
A: Contact us at support@soliox.store or call +1 (424) 777-3890 with your order number and reason for return. We'll guide you through the process.
Q: When will I receive my refund?
A: Once your return is received and approved, your refund will be processed within 10 business days to your original payment method.
Q: What if I received a damaged or defective item?
A: Please contact us within 48 hours of delivery with your order number and photos of the damage. We will arrange a free replacement or full refund at no extra cost.
💳 Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Q: Is my payment information secure?
A: Absolutely. All transactions are processed through an SSL-encrypted checkout system. We never store your full payment details on our servers.
Q: Why was my payment declined?
A: Please verify your card details and billing address. If the issue persists, contact your bank or try an alternative payment method. You can also reach us at support@soliox.store for assistance.
👟 Products
Q: How do I find the right size?
A: Each product page includes a size guide to help you find your perfect fit. If you're still unsure, feel free to contact us and we'll be happy to help.
Q: Are your shoes true to size?
A: Yes, our shoes are generally true to size. We recommend checking the size guide on each product page for the best fit.
Q: What if the item I want is out of stock?
A: If an item is out of stock, you can contact us at support@soliox.store and we'll notify you when it's back available.
📬 Still Have Questions?
Our team is here to help! Reach out to us through any of the following:
📧 Email: support@soliox.store
📞 Phone: +1 (424) 777-3890
🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)